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Terms & Conditions

Please kindly read these terms and conditions carefully. On booking online or signing our booking form when making reservation over the phone or by email, you are deemed to have read and accepted our Booking Conditions, and are accepting the terms of these conditions on behalf of all persons in the party

These terms and conditions constitute an agreement between  Mekong Delta Tours and clients. By entering the site you accept these terms and conditions. The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly in case there is any change.
Continuing to use the site after a change has been made is your acceptance of those changes.
1. Price & currency:
All tour prices are quoted in American Dollar per person (twin sharing basic), inclusive of 5% service charge and exclusive of 10% VAT tax.
We require full payment for all online bookings with Mekong Delta Tours. The prices quoted in the website  https://www.mekong-delta-tours.com are applied for direct payment by cash. For Online payment, a transaction fee of 3% total booking will be paid by the clients of Mekong Delta Tours.
All modifications and extensions must be made at the time of booking.
Any subsequent changes are subject to an additional fee, plus any other applicable cancellation fees as imposed by Mekong Delta Tours, and such fees are due immediately when the amendment request is made.
No amendment will be accepted within 3 days prior to departure, and no change may be made after travel has commenced.
4.Cancellation from travelers
For almost of our tours, once tour is confirmed and fully paid but for one reason they cancel the tour, the following charges will apply in the event of cancellation prior to tour commencement:
  • More than 30 days before arrival: No charge
  • 15-30 days before arrival: 10% of total tour price.
  • 7-15 days before arrival: 50% of total tour price.
  • 4-7 days before arrival: 75% of total tour price.
  • Within 3 days before arrival: 100% tour price.
There will be no refund given for any unused or missed ground arrangements, sightseeing, meals or hotel accommodations.
For no show cases, there will be no refund.
All cancellations must be in person or in writing and received by Mekong Delta Tours
5.Cancellation from Mekong Delta Tours
In the event Mekong Delta Tours cancel a trip, for any reason, we will contact you immediately and offer you the alternatives or all money for services described in the reserved itinerary will be refunded in full. Such alternatives require a close cooperation and harmony between both you and Mekong Delta Tours. Please send an email to us at  info@mekong-delta-tours.com to discuss, we are happy to listen and do all our best to give you the fairest things possible.
In the event of such a cancellation, any client with pre-paid reservations or guaranteed confirmations shall be notified as soon as possible and a full refund of any payments on the un-used portion of transportation service, hotel service, domestic air flights, car rental or tours will be given. The transaction fee will be charged to Mekong Delta Tours.
Mekong Delta Tours is not responsible for any expenses incurred by the client or for non- refundable air tickets, equipment, medical costs, etc.
Mekong Delta Tours reserves the right to cancel any trip package, itinerary or any part of a client’s itinerary due to insufficient sign-ups, overbooking, or anything else resulting directly or indirectly by the acts of God, detention, annoyance, machinery breakdown, quarantine, bad weather, or causes beyond its control.
Voucher will be issued by Mekong Delta Tours after the booked trip is confirmed and payment is completed. A service voucher will be sent by email/fax to passenger.
7.Liability and Insurance:
Mekong Delta Tours is not responsible for any loss, injury or damage sustained by passengers incurred due to delay, accidents, natural disaster, political actions and unrest must be borne by passengers.
Passengers are required to have full travel insurance. Airline schedules and local conditions may be affect accommodation and itineraries. Should this occur, we will endeavor to substitute suitable arrangement of similar value. Participation on any tour implies full agreement to above conditions by all parties involved.
All confirmations are generally confirmed by return fax or e-mail within 2 working days. In case immediate confirmation is not possible, we will inform you of the booking status at the time of reservation.
9.Children discount:
  • Under 4 years: Free of Charge.
  • From 4 to under 8 years old sharing beds with parents: 50% of adult’s fare ()
  • From 4 to under 8 years old using their own beds: 75% of adult’s fare
  • Over 8 years old: 100% of adult’s fare.
10.Privacy policy:
Personal information about you such as name, address, phone number, or email address is subject to our Privacy Policy. We are committed to protecting the privacy and security of any personally identifiable information you provide us.
Your personal information will not be released unless the law permits it or your permission is granted.